- Payment is required before an item is shipped. Sales tax will be applied to any orders placed in Tennessee, to comply with state laws.
- We accept all major credit cards and Paypal.
- Cancellations can be made within 24 hours if order production has not started. Any cancellations are at the owner's discretion.
RETURNS AND EXCHANGES
- Each product is checked before being sent out, however, we understand that sometimes mistakes do happen. If your stickers are hard to use or difficult to peel when they arrive to you, please send a message so we can work out either a replacement or a refund. Due to the handmade nature of our items, returns can only be made due to damaged/defective items.
ORDER CHANGES/COMBINING ORDERS
- We are unable to make any changes to orders once they have already been submitted, including, but not limited to, adding or changing sheets.
- Due to order volume, we are unable to combine any orders when one order is made on a new release day or on a sale day.
- If you wish to combine orders, you must email with BOTH order numbers as soon as you have submitted the second order.
- We use USPS first class mail to ship all orders in a white photo rigid mailer.
- Each order will be shipped to the address provided by the customer. Creating & Co holds no responsibility if the provided address is incorrect. Any resends of orders due to an incorrect address are subject to an additional shipping charge.
- If there have been delays in your tracking, please contact your local post office for assistance.
- Orders are not considered lost until after 21 days have passed for domestic (US) orders and after 6 weeks for international orders.
- Creating & Co holds no responsibility once package is listed as delivered by USPS.
- Creating & Co holds no responsibility for any custom fees levied by your country.
- At this time Creating & Co is unable to accept custom orders, including changes to existing sheets.
- We cannot combine any orders during a sale with orders that have been placed within the sale time frame OR when one order has been placed before or after the sale time frame.
- We cannot retroactively add any coupon codes to an order
- There are NO cancellations made on any orders during a sale.